How to File a Complaint with Asansol Municipal Corporation

Asansol Municipal Corporation (AMC) handles water, drainage, sanitation, roads, street lighting, building permissions, trade licences and property tax across 106 wards. Most citizen grievances stall because they are filed with the wrong department or without a written acknowledgement. This guide maps every department, the correct filing route and the escalation ladder that actually produces action.

Key facts at a glance

Step-by-step procedure

1. Step 1: Identify the correct department: Water Works, Drainage, Conservancy, Building, Licence, Assessment or Health.
2. Step 2: Submit the complaint in writing at the ward office or the departmental counter in AMC headquarters and insist on a dated acknowledgement.
3. Step 3: If the AMC online grievance portal is functional, file there as well and note the reference number.
4. Step 4: Wait 15 days. If there is no inspection, send a reminder to the departmental head with a copy to the Municipal Commissioner.
5. Step 5: Escalate to the Mayor-in-Council member holding the portfolio, then file an RTI application asking for action taken on your complaint.
6. Step 6: If the matter is a statutory duty failure causing loss, issue a legal notice under Section 363 and consider a writ petition before Calcutta High Court.

Documents you need

• Written complaint with date, time and your name
• Ward number and holding number or premises address
• Photographs or video of the problem
• Copy of last property tax receipt (for holding-related matters)
• Acknowledgement receipt from the department
• ID proof (Aadhaar, voter card or driving licence)

Common mistakes to avoid

• Filing a verbal complaint with no written record — nothing is provable later.
• Sending the complaint to the Mayor's office when the subject belongs to a departmental engineer.
• Not keeping the acknowledgement slip, which is the only proof of the filing date.
• Waiting months without escalating, when the Act allows direct escalation after 30 days.

Where to go in Asansol

AMC headquarters is at Indira Gandhi Sarani near Asansol Court. Ward offices accept complaints between 10:30 am and 4:30 pm on working days. Advocate Anurag Gupta files service-delivery and RTI matters against AMC at Asansol Court.

Frequently asked questions

How do I complain about garbage not being collected in my ward in Asansol?

File a written complaint with the Conservancy Department at your ward office and keep the acknowledgement. If collection does not resume within 7 days, escalate to the Municipal Health Officer and then to the Mayor-in-Council. Section 351 of the West Bengal Municipal Corporation Act 2006 makes sanitation a mandatory municipal duty.

Can I file an Asansol Municipal Corporation complaint online?

Yes, through the AMC grievance portal where available. File the written complaint at the ward office as well, because portal complaints without a local record are often closed without inspection.

What is the escalation ladder for an AMC complaint?

Ward office, then departmental head, then Municipal Commissioner, then the Mayor-in-Council member for that portfolio. After 30 days of inaction, an RTI application or a legal notice under Section 363 is the next step.

How long does Asansol Municipal Corporation take to fix a drainage complaint?

Emergency waterlogging and sewer overflow should be attended within 48 hours. Routine drainage work takes 15 to 30 days. If the problem recurs every monsoon, document it over two seasons and file a writ petition seeking a permanent remedy.